Start by going to Users and clicking on User and Groups. From there, click on Bulk User Management.
Click on the Update (Prefilled) tab then on CSV Bulk Update Template.
You will see a message appear in the upper-right notifying you that the CSV file will be sent to your email address. Once you see the message, you can safely navigate away from this page — the file will be sent to your email after it's been generated.
Open the file that you just downloaded. You can make any changes that you want to users, including changing their names, contact information, and group enrollment.
Save your changes then go back to your platform, click on Choose File and select the template you just edited. Click on Update Users.
Important: The first column (skyprep_internal_id) is mandatory. Do NOT make any changes to this column or its cells.