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Troubleshooting Network Issues

Stephen Krzeminski avatar
Written by Stephen Krzeminski
Updated over a week ago

If you are having network issues connecting to SkyPrep, you'll need to generate a HAR file that captures the action of you performing the action in the browser, such as logging in.

Generate a HAR file in Chrome

  1. Open Chrome and go to the page where the issue is occurring.

  2. Look for the ⋮ button and select More Tools > Developer Tools.

  3. From the panel that appears, select the Network tab. You must keep the menu open while you reproduce the issue.

  4. Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.

  5. If it isn't, check the Preserve log box.

  6. Click the grey crossed circle button to clear any existing logs from the network tab.

  7. Reproduce the issue while the network requests are recorded.

  8. Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.

Generate a HAR file in Firefox

  1. Open Firefox and go to the page where the issue is occurring.

  2. Open the Network Monitor.

  3. Reproduce the issue while the network requests are recorded.

  4. Right-click anywhere under the File column and click Save All As HAR.

  5. Save the HAR file somewhere convenient.

Generate a HAR file in Safari

  1. Open Safari and go to the Develop menu. If you don't see the Develop menu, follow the instructions in this article from the Safari User Guide: Use the developer tools in the Develop menu in Safari on Mac.

  2. Select Show Web Inspector.

  3. Click the Network tab. You must keep it open while you reproduce the issue.

  4. Reproduce the issue while the network requests are recorded.

  5. Click the Export icon and save the HAR file.

Generate a HAR file in Edge

  1. Open Edge and go to the Network tool.

  2. Reproduce the issue while the network requests are recorded.

  3. Export captured traffic as a HAR file.

Once the HAR file has been saved and generated, run it through a HAR sanitizer to remove any cookies, such as the one available here.

After sanitization, send it to [email protected] and include the issues that you are facing and any applicable screenshots (including the page URL).

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