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14 articles in this collection
Written by
Sepand Barkhodaee,
Stephen Chang,
Stephen Krzeminski
and 2 others
Submitting Support Requests
In order to ensure we are able to provide you with the best support possible, there are several things we ask for when you submit a ticket.
Written by
Stephen Krzeminski
Updated over a week ago
Getting Started
New to SkyPrep? Start here! This article contains a video that will walk you through the entire process of setting up your training.
Written by
Stephen Krzeminski
Updated over a week ago
Supported Integrations
A list of all of the different integrations that are natively supported by SkyPrep.
Written by
Stephen Chang
Updated over a week ago
Security Features
A general overview of our security policies and standards.
Written by
Kayla Kapas
Updated over a week ago
CFR Compliance Part 11
An overview about how we help maintain CFR Part 11 compliance.
Written by
Stella Lim
Updated over a week ago
Support Hours
Our office hours are from 9:00 - 6:30 EST, Monday through Friday.
Written by
Stephen Krzeminski
Updated over a week ago
Supported Internet Browsers
These are the internet browsers we suggest using. If you are experiencing issues using the platform, ensure your browser is supported.
Written by
Stella Lim
Updated over a week ago
Services and Domains to Whitelist
SkyPrep relies on multiple services to function properly. If you use a firewall, you may experience issues unless these are whitelisted.
Written by
Stephen Chang
Updated over a week ago
The New Learner Interface
This article explains how to access the new Learner interface as an admin, as well as how to access its settings.
Written by
Stella Lim
Updated over a week ago
Clearing Browser Cache
If you are having issues viewing content, try clearing your browser cache by following these instructions.
Written by
Stephen Krzeminski
Updated over a week ago
New Learner Interface Settings
This article breaks down the different settings and widgets available to you for the new interface.
Written by
Kayla Kapas
Updated over a week ago
Gamification
Gamification uses points and leaderboards to increase learner engagement. This article explains both the initial setup and leaderboards.
Written by
Stephen Krzeminski
Updated over a week ago
Copying Content Between Platforms
Duplicated content is fully editable and allows Admins to have the same amount of access and control as content uploaded directly.
Written by
Sepand Barkhodaee
Updated over a week ago
Security & Compliance Features
This article explains the different security settings available in the SkyPrep platform, such as automatic logout timers.
Written by
Kayla Kapas
Updated over a week ago