General

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14 articles in this collection
Written by Sepand Barkhodaee, Stephen Chang, Stephen Krzeminski and 2 others

Submitting Support Requests

In order to ensure we are able to provide you with the best support possible, there are several things we ask for when you submit a ticket.

Written by Stephen Krzeminski
Updated over a week ago

Getting Started

New to SkyPrep? Start here! This article contains a video that will walk you through the entire process of setting up your training.

Written by Stephen Krzeminski
Updated over a week ago

Supported Integrations

A list of all of the different integrations that are natively supported by SkyPrep.

Written by Stephen Chang
Updated over a week ago

Security Features

A general overview of our security policies and standards.

Written by Kayla Kapas
Updated over a week ago

CFR Compliance Part 11

An overview about how we help maintain CFR Part 11 compliance.

Written by Stella Lim
Updated over a week ago

Support Hours

Our office hours are from 9:00 - 6:30 EST, Monday through Friday.

Written by Stephen Krzeminski
Updated over a week ago

Supported Internet Browsers

These are the internet browsers we suggest using. If you are experiencing issues using the platform, ensure your browser is supported.

Written by Stella Lim
Updated over a week ago

Services and Domains to Whitelist

SkyPrep relies on multiple services to function properly. If you use a firewall, you may experience issues unless these are whitelisted.

Written by Stephen Chang
Updated over a week ago

The New Learner Interface

This article explains how to access the new Learner interface as an admin, as well as how to access its settings.

Written by Stella Lim
Updated over a week ago

Clearing Browser Cache

If you are having issues viewing content, try clearing your browser cache by following these instructions.

Written by Stephen Krzeminski
Updated over a week ago

New Learner Interface Settings

This article breaks down the different settings and widgets available to you for the new interface.

Written by Kayla Kapas
Updated over a week ago

Gamification

Gamification uses points and leaderboards to increase learner engagement. This article explains both the initial setup and leaderboards.

Written by Stephen Krzeminski
Updated over a week ago

Copying Content Between Platforms

Duplicated content is fully editable and allows Admins to have the same amount of access and control as content uploaded directly.

Written by Sepand Barkhodaee
Updated over a week ago

Security & Compliance Features

This article explains the different security settings available in the SkyPrep platform, such as automatic logout timers.

Written by Kayla Kapas
Updated over a week ago