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Checking Email History
Checking Email History

This feature allows you to see the status of the emails sent to learners, when they were sent, and whether there were bounces or failures.

Stephen Krzeminski avatar
Written by Stephen Krzeminski
Updated over a week ago

If you want to see whether your emails are being delivered to a user, all you need to do is click on Users & Groups, then Users and find the user that you want to check.

Next, click on Email Activity.

There are several different options that might show up in the Status column.

Delivered: The email has been successfully sent by the platform and has reached the recipient.

Processed: The email has been queued by the platform and is just about to be sent.

Bounce: The email has failed to reach the recipient. The platform will then queue the email again and try to resend it.

Drop: After a certain amount of bounces have occurred, the platform will stop attempting to reach the user.

Please note that only email activity for the past 7 days will show up here.

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