Communication
Got questions about email notifications or the different messaging features? This section has got you covered.
8 articles

+2Written by Stephen Chang, Stephen Krzeminski, Catherine Wnuk and 2 others



Switching Email Servers
If you want to use your own server to send emails, you will have to provide us with SMTP details. Read this article for more information.
Written by Stephen Chang. Updated over a week ago
SkyPrep Email IP Addresses
SkyPrep uses several different IP addresses when sending emails from the platform. This article lists the ones you should whitelist.
Written by Stephen Chang. Updated over a week ago
Email Deliverability
This article covers the most common reasons for emails not being received and details how to ensure they are received moving forward.
Written by Stephen Krzeminski. Updated over a week ago
Resending Course Completion Emails
Course completion emails are sent when a user successfully passes a course. If you need to one to be sent again, follow these steps.
Written by Catherine Wnuk. Updated over a week ago
Changing Originating Email Address
Emails are sent from [email protected] If you want to set a different cosmetic email and reply-to address, follow these steps.Written by Kayla Kapas. Updated over a week ago
Course-Specific Emails
You can use Course Custom Emails to set emails on a per-course basis instead of using the platform-wide Email Templates for every course.
Written by Stella Lim. Updated over a week ago
Checking Email History
This feature allows you to see the status of the emails sent to learners, when they were sent, and whether there were bounces or failures.
Written by Stephen Krzeminski. Updated over a week ago
Not Receiving Emails
If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it.
Written by Catherine Wnuk. Updated over a week ago