SkyPrep

If you want to use your own server to send emails, you will have to provide us with SMTP details. Read this article for more information.

Switching Email Servers

SkyPrep uses several different IP addresses when sending emails from the platform. This article lists the ones you should whitelist.

This article covers the most common reasons for emails not being received and details how to ensure they are received moving forward.

Course completion emails are sent when a user successfully passes a course. If you need to one to be sent again, follow these steps.

Emails are sent from mailer@skyprep.com. If you want to set a different cosmetic email and reply-to address, follow these steps.

You can use Course Custom Emails to set emails on a per-course basis instead of using the platform-wide Email Templates for every course.

This feature allows you to see the status of the emails sent to learners, when they were sent, and whether there were bounces or failures.

If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it.

Got questions about email notifications or the different messaging features? This section has got you covered.