Communication

Got questions about email notifications or the different messaging features? This section has got you covered.

8 articles

+2

Written by Stephen Chang, Stephen Krzeminski, Catherine Wnuk and 2 others

Switching Email Servers

If you want to use your own server to send emails, you will have to provide us with SMTP details. Read this article for more information.

Written by Stephen Chang. Updated over a week ago

SkyPrep Email IP Addresses

SkyPrep uses several different IP addresses when sending emails from the platform. This article lists the ones you should whitelist.

Written by Stephen Chang. Updated over a week ago

Email Deliverability

This article covers the most common reasons for emails not being received and details how to ensure they are received moving forward.

Written by Stephen Krzeminski. Updated over a week ago

Resending Course Completion Emails

Course completion emails are sent when a user successfully passes a course. If you need to one to be sent again, follow these steps.

Written by Catherine Wnuk. Updated over a week ago

Changing Originating Email Address

Emails are sent from [email protected] If you want to set a different cosmetic email and reply-to address, follow these steps.

Written by Kayla Kapas. Updated over a week ago

Course-Specific Emails

You can use Course Custom Emails to set emails on a per-course basis instead of using the platform-wide Email Templates for every course.

Written by Stella Lim. Updated over a week ago

Checking Email History

This feature allows you to see the status of the emails sent to learners, when they were sent, and whether there were bounces or failures.

Written by Stephen Krzeminski. Updated over a week ago

Not Receiving Emails

If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it.

Written by Catherine Wnuk. Updated over a week ago