SkyPrep

If you want to use your own server to send emails, you will have to provide us with SMTP details. Read this article for more information.

Switching Email Servers

SkyPrep uses several different IP addresses when sending emails from the platform. This article lists the ones you should whitelist.

SkyPrep Email IP Addresses

This article covers the most common reasons for emails not being received and details how to ensure they are received moving forward.

Email Deliverability

Course completion emails are sent when a user successfully passes a course. If you need to one to be sent again, follow these steps.

Resending Course Completion Emails

Changing the Reply Email Address for Notifications

You can use Course Custom Emails to set emails on a per-course basis instead of using the platform-wide Email Templates for every course.

Course-Specific Emails

This feature allows you to see the status of the emails sent to learners, when they were sent, and whether there were bounces or failures.

Checking Email History

If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it.

Not Receiving Emails

User-Specific Notifications

Stephen Krzeminski

Stephen Chang

Catherine Wnuk

Got questions about email notifications or the different messaging features? This section has got you covered.

Communication

Find answers and get help from Intercom Support and Community Experts

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