Communication

Got questions about email notifications or the different messaging features? This section has got you covered.

Stephen Chang avatar Stephen Krzeminski avatar Jason Primo avatar +2
10 articles in this collection
Written by Stephen Chang, Stephen Krzeminski, Jason Primo and 2 others

Switching Email Servers

If you want to use your own server to send emails, you will have to provide us with SMTP details. Read this article for more information.
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Written by Stephen Chang
Updated over a week ago

SkyPrep Email IP Addresses

SkyPrep uses several different IP addresses when sending emails from the platform. This article lists the ones you should whitelist.
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Written by Stephen Chang
Updated over a week ago

Automated Reminders

Automated Reminders are messages that are scheduled for a future date. This article contains a video that will guide you through the feature
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Written by Stephen Krzeminski
Updated over a week ago

Email Deliverability

This article covers the most common reasons for emails not being received and details how to ensure they are received moving forward.
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Written by Stephen Krzeminski
Updated over a week ago

Resending Course Completion Emails

Course completion emails are sent when a user successfully passes a course. If you need to one to be sent again, follow these steps.
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Written by Jason Primo
Updated over a week ago

Changing Originating Email Address

Emails are sent from mailer@skyprep.com. If you want to set a different cosmetic email and reply-to address, follow these steps.
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Written by Micaela Alon
Updated over a week ago

Course-Specific Emails

You can use Course Custom Emails to set emails on a per-course basis instead of using the platform-wide Email Templates for every course.
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Written by Stella Lim
Updated over a week ago

Checking Email History

This feature allows you to see the status of the emails sent to learners, when they were sent, and whether there were bounces or failures.
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Written by Stephen Krzeminski
Updated over a week ago

Not Receiving Emails

If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it.
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Written by Jason Primo
Updated over a week ago

Message Boards

SkyPrep supports both course-specific and platform-wide message boards. This article covers the use of both.
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Written by Micaela Alon
Updated over a week ago