SkyPrep

Keeping track of your active users is important to ensuring you don't exceed your allowed number and accrue overage charges.

Viewing Active User Totals

This article explains how to change your password after you have signed in. This is not for resetting your password if you've forgotten it.

Invoices for your subscription payments can be emailed to an address of your choice. follow these steps to customize the recipient address.

If you go over your allowed Active Users in a month, you will be charged the overage fee as explained in this article.

If you need to cancel your account, you can follow the steps in this article. It explains the contact method and entire process.

We support a variety of payment methods, all of which are listed here.

If you need to add a credit card or update an existing payment method, follow the steps in this article.

Our plans are based on active user totals rather than the total number of users in your platform. This article goes into more detail.

All of your invoices are saved and accessible directly from your platform as shown in this article.

Changing your plan can be done from right within your platform's Account & Billing area, shown here.

Timezones can be applied at both the platform level and the user level. Both are shown and explained here.

Custom Labels allow you to tailor the information that you collect and save about your users. This article links to the setup process.

SkyPrep is fully GDPR compliant. We explain how we are compliant and how we help you to be compliant with its regulations as well.

Learn how users can enable SMS and email sign-in authentication.

Find answers and get help from Intercom Support and Community Experts

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