SkyPrep

Keeping track of your active users is important to ensuring you don't exceed your allowed number and accrue overage charges.

Viewing Active User Totals

This article explains how to change your password after you have signed in. This is not for resetting your password if you've forgotten it.

Changing Your Password

Invoices for your subscription payments can be emailed to an address of your choice. follow these steps to customize the recipient address.

Receiving Invoices Via Email

If you go over your allowed Active Users in a month, you will be charged the overage fee as explained in this article.

Active User Overage Charges

If you need to cancel your account, you can follow the steps in this article. It explains the contact method and entire process.

Account Cancellation

We support a variety of payment methods, all of which are listed here.

Accepted Payment Methods

If you need to add a credit card or update an existing payment method, follow the steps in this article.

Changing Credit Card Details

Our plans are based on active user totals rather than the total number of users in your platform. This article goes into more detail.

What is an Active User?

All of your invoices are saved and accessible directly from your platform as shown in this article.

Viewing Invoices

Changing your plan can be done from right within your platform's Account & Billing area, shown here.

Changing Your Plan

Timezones can be applied at both the platform level and the user level. Both are shown and explained here.

Changing Timezones

Custom Labels allow you to tailor the information that you collect and save about your users. This article links to the setup process.

Collecting User Information

SkyPrep is fully GDPR compliant. We explain how we are compliant and how we help you to be compliant with its regulations as well.

GDPR Compliance

Learn how users can enable SMS and email sign-in authentication.

Enabling Multifactor Authentication

Stephen Chang

Stella Meyer

Stephen Krzeminski

Account & Billing

Find answers and get help from Intercom Support and Community Experts

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