Account & Billing

Stephen Chang avatar Stephen Krzeminski avatar Jason Primo avatar +4
14 articles in this collection
Written by Stephen Chang, Stephen Krzeminski, Jason Primo and 4 others

Receiving Invoices Via Email

Invoices for your subscription payments can be emailed to an address of your choice. follow these steps to customize the recipient address.
Richard Cuddy avatar
Written by Richard Cuddy
Updated over a week ago

Viewing Active User Totals

Keeping track of your active users is important to ensuring you don't exceed your allowed number and accrue overage charges.
Micaela Alon avatar
Written by Micaela Alon
Updated over a week ago

Active User Overage Charges

If you go over your allowed Active Users in a month, you will be charged the overage fee as explained in this article.
Stella Lim avatar
Written by Stella Lim
Updated over a week ago

Account Cancellation

If you need to cancel your account, you can follow the steps in this article. It explains the contact method and entire process.
Stephen Chang avatar
Written by Stephen Chang
Updated over a week ago

Upgrading To A Paid Plan

If you are currently on a trial of SkyPrep and would like to upgrade to a full, paid plan, just follow the steps in this article.
David Lee avatar
Written by David Lee
Updated over a week ago

Accepted Payment Methods

We support a variety of payment methods, all of which are listed here.
Stephen Krzeminski avatar
Written by Stephen Krzeminski
Updated over a week ago

Changing Credit Card Details

If you need to add a credit card or update an existing payment method, follow the steps in this article.
Jason Primo avatar
Written by Jason Primo
Updated over a week ago

Changing Your Password

This article explains how to change your password after you have signed in. This is not for resetting your password if you've forgotten it.
Micaela Alon avatar
Written by Micaela Alon
Updated over a week ago

What is an Active User?

Our plans are based on active user totals rather than the total number of users in your platform. This article goes into more detail.
Stella Lim avatar
Written by Stella Lim
Updated over a week ago

Viewing Invoices

All of your invoices are saved and accessible directly from your platform as shown in this article.
Stephen Krzeminski avatar
Written by Stephen Krzeminski
Updated over a week ago

Changing Your Plan

Changing your plan can be done from right within your platform's Account & Billing area, shown here.
Micaela Alon avatar
Written by Micaela Alon
Updated over a week ago

Changing Timezones

Timezones can be applied at both the platform level and the user level. Both are shown and explained here.
Stephen Krzeminski avatar
Written by Stephen Krzeminski
Updated over a week ago

Collecting User Information

Custom Labels allow you to tailor the information that you collect and save about your users. This article links to the setup process.
Micaela Alon avatar
Written by Micaela Alon
Updated over a week ago

GDPR Compliance

SkyPrep is fully GDPR compliant. We explain how we are compliant and how we help you to be compliant with its regulations as well.
Stephen Chang avatar
Written by Stephen Chang
Updated over a week ago