Account & Billing

15 articles

+3

Written by Kayla Kapas, Catherine Wnuk, Stella Lim and 3 others

Viewing Active User Totals

Keeping track of your active users is important to ensuring you don't exceed your allowed number and accrue overage charges.

Written by Kayla Kapas. Updated over a week ago

Changing Your Password

This article explains how to change your password after you have signed in. This is not for resetting your password if you've forgotten it.

Written by Kayla Kapas. Updated over a week ago

Receiving Invoices Via Email

Invoices for your subscription payments can be emailed to an address of your choice. follow these steps to customize the recipient address.

Written by Catherine Wnuk. Updated over a week ago

Active User Overage Charges

If you go over your allowed Active Users in a month, you will be charged the overage fee as explained in this article.

Written by Stella Lim. Updated over a week ago

Account Cancellation

If you need to cancel your account, you can follow the steps in this article. It explains the contact method and entire process.

Written by Stephen Chang. Updated over a week ago

Upgrading To A Paid Plan

If you are currently on a trial of SkyPrep and would like to upgrade to a full, paid plan, just follow the steps in this article.

Written by Kia Kiazand. Updated over a week ago

Accepted Payment Methods

We support a variety of payment methods, all of which are listed here.

Written by Stephen Krzeminski. Updated over a week ago

Changing Credit Card Details

If you need to add a credit card or update an existing payment method, follow the steps in this article.

Written by Catherine Wnuk. Updated over a week ago

Changing Your Password

This article explains how to change your password after you have signed in. This is not for resetting your password if you've forgotten it.

Written by Kayla Kapas. Updated over a week ago

What is an Active User?

Our plans are based on active user totals rather than the total number of users in your platform. This article goes into more detail.

Written by Stella Lim. Updated over a week ago

Viewing Invoices

All of your invoices are saved and accessible directly from your platform as shown in this article.

Written by Stephen Krzeminski. Updated over a week ago

Changing Your Plan

Changing your plan can be done from right within your platform's Account & Billing area, shown here.

Written by Kayla Kapas. Updated over a week ago

Changing Timezones

Timezones can be applied at both the platform level and the user level. Both are shown and explained here.

Written by Stephen Krzeminski. Updated over a week ago

Collecting User Information

Custom Labels allow you to tailor the information that you collect and save about your users. This article links to the setup process.

Written by Kayla Kapas. Updated over a week ago

GDPR Compliance

SkyPrep is fully GDPR compliant. We explain how we are compliant and how we help you to be compliant with its regulations as well.

Written by Stephen Chang. Updated over a week ago