Learner

A help section covering the Learner role, written in their perspective.

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13 articles in this collection
Written by Stephen Krzeminski, Stella Lim, Catherine Wnuk and 1 other

Learners Unable To Progress Through Course

There are several reasons why a learner may not be able to progress or pass a course, all of which are detailed in this article.

Written by Stella Lim
Updated over a week ago

Accessing Certificates

If you need to view a certificate you earned by completing a course, you can follow the steps shown in this article.

Written by Catherine Wnuk
Updated over a week ago

Getting Started

A getting started video shown from a Learner's perspective. This video guides you through the entire platform and its features.

Written by Stephen Krzeminski
Updated over a week ago

Registering For Instructor Led Training

Whether you are trying to sign up for in-person or webinar training, this article will show you how to register and mark yourself as present

Written by Kayla Kapas
Updated over a week ago

Navigating Learning Paths

Learning Paths are bundles of courses that may have a set order in which they must be taken. This article explains how to navigate through.

Written by Stella Lim
Updated over a week ago

Forgotten Passwords

If you have forgotten your password, just follow the steps in this article to reset your password.

Written by Stephen Krzeminski
Updated over a week ago

Syncing SkyPrep to Your Calendar

If you have dates and events you need to track, such as deadlines or instructor-led sessions, you can sync them to your calendar.

Written by Catherine Wnuk
Updated over a week ago

Changing Your Time Zone

If your course dates do not match your own time zone, you can change it and convert all dates and times to match your own.

Written by Stella Lim
Updated over a week ago

Changing Languages

If the platform language doesn't match your own, you can change the interface's language by following these steps.

Written by Kayla Kapas
Updated over a week ago

Communicating With Admins

As a Learner, you are able to communicate with course instructors and administrators using the features highlighted in this article.

Written by Catherine Wnuk
Updated over a week ago

Padlocks in Courses

If you see a padlock beside a module in a course, you aren't able to access it yet. The reasons a module may be locked are detailed here.

Written by Stephen Krzeminski
Updated over a week ago

Troubleshooting

You can log in as a Learner to view their account from their perspective using the steps shown in this article if you need to troubleshoot.

Written by Kayla Kapas
Updated over a week ago

Using ILTs as a Learner

This article describes the process of registering for and launching an ILT as a learner.

Written by Stephen Krzeminski
Updated over a week ago