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Advice and answers from the SkyPrep Team

Search results for:How can I register a user that does not have access to an email
Using Subplatforms
Subplatforms allow you to have unique, isolated environments that have their own branding and user, course, and content lists.
What is an Active User?
Our plans are based on active user totals rather than the total number of users in your platform. This article goes into more detail.
Sending Password Reset Emails
If a user has forgotten their password, you can send them a new randomly generated password via email.
Changing a User's Email
If you need to change a user's email, follow these steps. This will also change the username that they use to login to the platform.
Using Usernames to Log In Instead of Emails
If you want to have users log in using a username that is different than the email they use to receive notifications, follow these steps.
Bulk Updating Course Dates and Statuses
If you want to update course statuses or dates, you don't have to do it user-by-user. A CSV file can make changes to many users at once.
Setting a User as a Manager
This article covers the options available for changing a user's role to Manager.
Integrating with Justworks
User Roles
A quick breakdown of the different roles that are available in the platform.
Post-Purchase Flow
Several things happen after a user purchases a course. This article covers each step of the automated process, as well as potential issues.