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Advice and answers from the SkyPrep Team

Search results for:Why aren t my users receiving their email notifications
Customizing Email Notifications
You can customize the email notifications that are sent to both Learners and Admins by following the instructions shown in this article… Users must have Email Notifications enabled in order to receive any emails sent from your platform… Click the edit button beside their name. Check the box next to Email Notifications
Receiving Invoices Via Email
Invoices for your subscription payments can be emailed to an address of your choice. follow these steps to customize the recipient address… Lastly, enter the email address in the Billing Contact (email) field… A copy of all invoices that are generated will be sent to the email that is entered in the field
Adding Users Without Their Emails
Emails are used for login purposes for the most part. If you need to add users without emails, follow this article on using a CSV file… Click on People, then Users. From here, click Bulk User Management… Once that’s done, click Upload Users
Toggling Email Notifications in Bulk
Instead of going one-by-one through user profiles to enable or disable email notifications, you can use a CSV file to make bulk changes… The first thing you'll need to do is go click on People then on Users, then hit the Bulk User Management… Next, hit Choose File and select the file you just updated, then click Update Users
Not Receiving Emails
If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it… To manually enable email notifications, click on Users and Groups then on Users… Click on the checkbox beside Email Notifications and the user should receive all future notifications
Changing the Reply Email Address for Notifications
In the Settings tab, scroll down to Notifications and add the email in the Reply-to Email field… When a Learner replies to a notification that was sent from your platform, you can customize the email… address that their responses are forwarded to
Using Usernames to Log In Instead of Emails
If you want to have users log in using a username that is different than the email they use to receive notifications, follow these steps… profile to edit their Notification Email, if needed… template to update existing users) to notification_email, and add a new column labelled username
User-Chosen Passwords for New Accounts
You can modify the New Account Email to make users choose their own passwords before signing in for the first time… All you need to do is click on Customization, then on Email Templates… Next, click on New Account Email
User-Specific Notifications
Users on our newest Professional and Enterprise plans can customize email notifications on a per-user… To begin, you'll first need to decide which email notifications should be available to choose from in… Make sure the Enable Email Notifications option is turned on
Enabling Multifactor Authentication
Learn how users can enable SMS and email sign-in authentication… To set up multifactor authentication (2FA) on an account, click on your profile picture then on My Account