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Why aren t my users receiving their email notifications
Not
Receiving
Emails
Click on the checkbox beside
Email
Notifications
and the
user
should
receive
all future
notifications
… To manually enable
email
notifications
, click on People then on
Users
… If they still do not
receive
any
notifications
, there are several other reasons for this: The
email
Written by
Jason Primo
Updated over a week ago
Using Usernames to Log In Instead of
Emails
If the
user
has a
Notification
Email
set, you will see the
Notification
Email
field in the form… If you want to have
users
log in using a username that is different than the
email
they use to
receive
notifications
, follow these steps… In the notification_email column, you will enter the
email
that you want the
user's
emails
to be sent
Written by
Micaela Alon
Updated over a week ago
Customizing
Email
Notifications
Users
must have
Email
Notifications
enabled in order to
receive
any
emails
sent from your platform… Check the box next to
Email
Notifications
… You can customize the
email
notifications
that are sent to both Learners and Admins by following the instructions shown in this article
Written by
Stephen Krzeminski
Updated over a week ago
Toggling
Email
Notifications
in Bulk
Instead of going one-by-one through
user
profiles to enable or disable
email
notifications
, you can use a CSV file to make bulk changes… The first thing you'll need to do is go click on People then on
Users
, then hit the Bulk
User
Management… Next, hit Choose File and select the file you just updated, then click Update
Users
Written by
Micaela Alon
Updated over a week ago
Changing a
User's
Email
To change a
user's
email
, you simply need to click on People then on
Users
, then click on the pencil… You will be able to edit their
email
in the
Email
field. After you're done, hit Update
User
… If you need to change a
user's
email
, follow these steps. This will also change the username that they use to login to the platform
Written by
Stephen Krzeminski
Updated over a week ago
Duplicate
Emails
for
Users
Emails
must be unique. Duplicate
emails
cannot be used in the platform… You can only use an
email
once per platform… If you have multiple platforms, such as with subplatforms, you can use the
email
once in each
Written by
Stella Lim
Updated over a week ago
Receiving
Invoices Via
Email
Lastly, enter the
email
address in the Billing Contact (
email
) field… A copy of all invoices that are generated will be sent to the
email
that is entered in the field… Invoices for your subscription payments can be
emailed
to an address of your choice. follow these steps to customize the recipient address
Written by
Jason Primo
Updated over a week ago
Adding
Users
Without Their
Emails
Emails
are used for login purposes for the most part. If you need to add
users
without
emails
, follow this article on using a CSV file… Click on People, then
Users
. From here, click Bulk
User
Management… Enter the
user’s
first and last name, and a unique identifier in the
Email
field
Written by
Stephen Krzeminski
Updated over a week ago
Email
Deliverability
a
user
with a personal
email
like a Gmail account,
emails
are handled differently due to the volume… This article covers the most common reasons for
emails
not being
received
and details how to ensure they are
received
moving forward… of
emails
that these domains
receive
Written by
Stephen Krzeminski
Updated over a week ago
Adding
Users
This covers adding
users
with the Add
Users
button in the
Users
area
and also contains links to additional articles for other methods… Bulk
user
uploads will also allow you to add
users
who do not have an
email
to your platform… Click on People then on
Users
. From there, you will have to click on Add
User
Written by
Stephen Krzeminski
Updated over a week ago