Search results for: Why aren t my users receiving their email notifications

Search results for: Why aren t my users receiving their email notifications

Not Receiving Emails

Click on the checkbox beside Email Notifications and the user should receive all future notifications… To manually enable email notifications, click on People then on Users… If they still do not receive any notifications, there are several other reasons for this: The email

Written by Jason Primo
Updated over a week ago

Using Usernames to Log In Instead of Emails

If the user has a Notification Email set, you will see the Notification Email field in the form… If you want to have users log in using a username that is different than the email they use to receive notifications, follow these steps… In the notification_email column, you will enter the email that you want the user's emails to be sent

Written by Micaela Alon
Updated over a week ago

Customizing Email Notifications

Users must have Email Notifications enabled in order to receive any emails sent from your platform… Check the box next to Email Notifications… You can customize the email notifications that are sent to both Learners and Admins by following the instructions shown in this article

Written by Stephen Krzeminski
Updated over a week ago

Toggling Email Notifications in Bulk

Instead of going one-by-one through user profiles to enable or disable email notifications, you can use a CSV file to make bulk changes… The first thing you'll need to do is go click on People then on Users, then hit the Bulk User Management… Next, hit Choose File and select the file you just updated, then click Update Users

Written by Micaela Alon
Updated over a week ago

Changing a User's Email

To change a user's email, you simply need to click on People then on Users, then click on the pencil… You will be able to edit their email in the Email field. After you're done, hit Update User… If you need to change a user's email, follow these steps. This will also change the username that they use to login to the platform

Written by Stephen Krzeminski
Updated over a week ago

Duplicate Emails for Users

Emails must be unique. Duplicate emails cannot be used in the platform… You can only use an email once per platform… If you have multiple platforms, such as with subplatforms, you can use the email once in each

Written by Stella Lim
Updated over a week ago

Receiving Invoices Via Email

Lastly, enter the email address in the Billing Contact (email) field… A copy of all invoices that are generated will be sent to the email that is entered in the field… Invoices for your subscription payments can be emailed to an address of your choice. follow these steps to customize the recipient address

Written by Jason Primo
Updated over a week ago

Adding Users Without Their Emails

Emails are used for login purposes for the most part. If you need to add users without emails, follow this article on using a CSV file… Click on People, then Users. From here, click Bulk User Management… Enter the user’s first and last name, and a unique identifier in the Email field

Written by Stephen Krzeminski
Updated over a week ago

Email Deliverability

a user with a personal email like a Gmail account, emails are handled differently due to the volume… This article covers the most common reasons for emails not being received and details how to ensure they are received moving forward… of emails that these domains receive

Written by Stephen Krzeminski
Updated over a week ago

Adding Users

This covers adding users with the Add Users button in the Users area and also contains links to additional articles for other methods… Bulk user uploads will also allow you to add users who do not have an email to your platform… Click on People then on Users. From there, you will have to click on Add User

Written by Stephen Krzeminski
Updated over a week ago