Skip to main content
English
English
English
English
Advice and answers from the SkyPrep Team
Search for articles...
Search results for:
Why are my emails going to Spam
Email
Deliverability
This article covers the most common reasons for
emails
not being received and details how
to
ensure they
are
received moving forward… There
are
several reasons
why
emails
our may be flagged as
Spam
, including: 1) When the recipient… While we can ensure that the
emails
are
sent
to
the recipient, whether or not the recipient accepts the
Not Receiving
Emails
If a user is not receiving
emails
from the platform, this article explains the most common reason and the steps needed
to
fix it…
spam
The email service that the learner is using has been set
to
only allow incoming
emails
from… email that you
are
trying
to
reach has been incorrectly entered The email has been flagged as
Course-Specific
Emails
You can use Course Custom
Emails
to
set
emails
on a per-course basis instead of using the platform-wide Email Templates for every course…
To
begin, click on the course that you want
to
add custom fields for and navigate
to
the Course Settings… Scroll down
to
Course Custom Messages and select the custom message you want
to
edit
Scheduling Summary
Emails
are
included in the summary
emails
, assuming they
are
relevant
to
the recipient… SkyPrep allows you
to
customize and send period summary
emails
to
your Learners, notifying them of important… in the summary
emails
, assuming they
are
relevant
to
the recipient
Duplicate
Emails
for Users
Emails
must be unique. Duplicate
emails
cannot be used in the platform… You can only use an
email
once per platform… If you have multiple platforms, such as with subplatforms, you can use the
email
once in each
Sending Password Reset
Emails
If a user has forgotten their password, you can send them a new randomly generated password via
email
… You can resend a password
to
a user by
going
to
People, then Users… An email containing a link
to
set a new password will be sent
to
the user
Resending Course Completion
Emails
Course completion
emails
are
sent when a user successfully passes a course. If you need
to
one
to
be sent again, follow these steps… Use the Course Status dropdown
to
change the status
to
Not Started, then back
to
Passed… Simply navigate
to
the course in question and in the Learners tab, click on the Course Progress button
Using Usernames
to
Log In Instead of
Emails
If you want
to
have users log in using a username that is different than the email they use
to
receive notifications, follow these steps… Change the email column
to
notification_email and ensure the notification
emails
are
correct for each… template
to
update existing users)
to
notification_email, and add a new column labelled username
Adding Users Without Their
Emails
Emails
are
used for login purposes for the most part. If you need
to
add users without
emails
, follow this article on using a CSV file… Go back
to
SkyPrep, and click Choose File. Select the file you just edited, then click Open
Post-Purchase Flow
to
either have them or their IT department whitelist
emails
that
are
being sent from your platform… the learner Course enrollment email is sent
to
the learner Once these steps
are
completed,… been flagged as
spam
The email service that the learner is using has been set
to
only allow incoming
