Search results for: Why are my emails going to Spam

Search results for: Why are my emails going to Spam

Email Deliverability

button, which would move the email out of the Spam folder and prevent future emails from being flagged… There are several reasons why emails our may be flagged as Spam, including: 1) When the recipient… is using a corporate email, it is likely being marked as spam due to the internal firewall policies

Written by Stephen Krzeminski
Updated over a week ago

Not Receiving Emails

that you are trying to reach has been incorrectly entered The email has been flagged as spam The… email service that the learner is using has been set to only allow incoming emails from specific domains… To manually enable email notifications, click on People then on Users

Written by Jason Primo
Updated over a week ago

Toggling Email Notifications in Bulk

Instead of going one-by-one through user profiles to enable or disable email notifications, you can use a CSV file to make bulk changes

Written by Micaela Alon
Updated over a week ago

Duplicate Emails for Users

Emails must be unique. Duplicate emails cannot be used in the platform… You can only use an email once per platform… If you have multiple platforms, such as with subplatforms, you can use the email once in each

Written by Stella Lim
Updated over a week ago

Customizing Email Notifications

Users must have Email Notifications enabled in order to receive any emails sent from your platform… Check the box next to Email Notifications… top right to send a test email to yourself

Written by Stephen Krzeminski
Updated over a week ago

Switching Email Servers

If you want to use your own email server for the delivery of SkyPrep emails, just let us know at support… Once it has been configured, all emails will be sent from your server instead of ours… However, if you decide to go this route, please note that the Email History feature will no longer work

Written by Stephen Chang
Updated over a week ago

Course-Specific Emails

You can use Course Custom Emails to set emails on a per-course basis instead of using the platform-wide Email Templates for every course… Navigate to your Email Templates by clicking on Home, Customization, then Email Templates… This feature works with Course Enrollment Notification Email, Passed Course Notification Email, Failed

Written by Stella Lim
Updated over a week ago

Checking Email History

an invalid email has been entered as the user's contact email… Bounce: The email has failed to reach the recipient… The platform will then queue the email again and try to resend it

Written by Stephen Krzeminski
Updated over a week ago

Changing a User's Email

You will be able to edit their email in the Email field. After you're done, hit Update User… To change a user's email, you simply need to click on People then on Users, then click on the pencil… If you don't have this feature enabled on your platform, or if the Email field is not editable, you can

Written by Stephen Krzeminski
Updated over a week ago

SkyPrep Email IP Addresses

to your email whitelist as these are the IPs that SkyPrep emails originate from: 199.255.192.0/22… If you find that emails are not getting through to you, you can add the following IPs / IP address ranges… SkyPrep uses several different IP addresses when sending emails from the platform. This article lists the ones you should whitelist

Written by Stephen Chang
Updated over a week ago