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Advice and answers from the SkyPrep Team

Search results for:Can I customize the notification emails that are sent from my platform
Changing the Reply Email Address for Notifications
Customizing Email Notifications
You can customize the email notifications that are sent to both Learners and Admins by following the instructions shown in this article.
Duplicate Emails for Users
Emails must be unique. Duplicate emails cannot be used in the platform.
Not Receiving Emails
If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it.
SkyPrep Email IP Addresses
SkyPrep uses several different IP addresses when sending emails from the platform. This article lists the ones you should whitelist.
Checking Email History
This feature allows you to see the status of the emails sent to learners, when they were sent, and whether there were bounces or failures.
Course-Specific Emails
You can use Course Custom Emails to set emails on a per-course basis instead of using the platform-wide Email Templates for every course.
Resending Course Completion Emails
Course completion emails are sent when a user successfully passes a course. If you need to one to be sent again, follow these steps.
User Roles
A quick breakdown of the different roles that are available in the platform.
User-Specific Notifications