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Search results for: Can I customize the notification emails that are sent from my platform

Customizing Email Notifications

You can customize the email notifications that are sent to both Learners and Admins by following the instructions shown in this article.
Stephen Krzeminski avatar
Written by Stephen Krzeminski
Updated over a week ago

Duplicate Emails for Users

Emails must be unique. Duplicate emails cannot be used in the platform.
Stella Lim avatar
Written by Stella Lim
Updated over a week ago

Course-Specific Emails

You can use Course Custom Emails to set emails on a per-course basis instead of using the platform-wide Email Templates for every course.
Stella Lim avatar
Written by Stella Lim
Updated over a week ago

SkyPrep Email IP Addresses

SkyPrep uses several different IP addresses when sending emails from the platform. This article lists the ones you should whitelist.
Stephen Chang avatar
Written by Stephen Chang
Updated over a week ago

Checking Email History

This feature allows you to see the status of the emails sent to learners, when they were sent, and whether there were bounces or failures.
Stephen Krzeminski avatar
Written by Stephen Krzeminski
Updated over a week ago

Not Receiving Emails

If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it.
Catherine Wnuk avatar
Written by Catherine Wnuk
Updated over a week ago

Changing Originating Email Address

Emails are sent from [email protected] If you want to set a different cosmetic email and reply-to address, follow these steps.
Kayla Kapas avatar
Written by Kayla Kapas
Updated over a week ago

User Roles

A quick breakdown of the different roles that are available in the platform.
Stephen Krzeminski avatar
Written by Stephen Krzeminski
Updated over a week ago

Resending Course Completion Emails

Course completion emails are sent when a user successfully passes a course. If you need to one to be sent again, follow these steps.
Catherine Wnuk avatar
Written by Catherine Wnuk
Updated over a week ago

Post-Purchase Flow

Several things happen after a user purchases a course. This article covers each step of the automated process, as well as potential issues.
Stella Lim avatar
Written by Stella Lim
Updated over a week ago