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Advice and answers from the SkyPrep Team

Search results for:Can I see the status of the automated emails being sent to a user
Checking Email History
This feature allows you to see the status of the emails sent to learners, when they were sent, and whether there were bounces or failures.
Resending Course Completion Emails
Course completion emails are sent when a user successfully passes a course. If you need to one to be sent again, follow these steps.
Post-Purchase Flow
Several things happen after a user purchases a course. This article covers each step of the automated process, as well as potential issues.
Not Receiving Emails
If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it.
Course-Specific Emails
You can use Course Custom Emails to set emails on a per-course basis instead of using the platform-wide Email Templates for every course.
Email Deliverability
This article covers the most common reasons for emails not being received and details how to ensure they are received moving forward.
Using Usernames to Log In Instead of Emails
If you want to have users log in using a username that is different than the email they use to receive notifications, follow these steps.
Duplicate Emails for Users
Emails must be unique. Duplicate emails cannot be used in the platform.
Customizing Email Notifications
You can customize the email notifications that are sent to both Learners and Admins by following the instructions shown in this article.
Disabling User Logins
Disabling user logins prevents users from being able to log in while maintaining all of their information and course history.